Range
Support Analyst
$70K–$170K
McLean, VA +1 · On-site · Full-time · Posted Oct 2, 2026
- Location
- McLean, VA
New York, NY - Experience
- 3–5 years in a support or technical role.
- Education
- BS or BA preferred.
About the job
Supports Range members by resolving platform questions and technical issues, maintaining support resources and metrics, and improving the customer-facing AI agent.
What you'll do
- Help members use the Range platform and troubleshoot technical issues, identifying problems and offering solutions.
- Create and maintain a knowledge library, track success metrics, and share team best practices.
- Refine the customer-facing AI agent and use AI tools to improve daily support work.
What they ask for
- 3–5 years of experience in a support or technical role.
- Strong problem-solving and written communication skills.
- Experience using financial services technology.
Nice to have
- SaaS startup or FinTech experience.
- BS or BA; interest in the tech industry and/or consumer fintech experience.
Pay
$70,000 – $170,000 USD base salary
AI focus
Refine a customer-facing AI agent to scale support and leverage AI tools to improve daily output.
Model-written summary · the original posting is authoritative