Raspberry AI
Strategic Customer Success Manager
$160K–$212K
New York · Hybrid · Manager · Full-time · Posted Jun 9, 2026
- Experience
- 5–8+ years; no alternatives stated.
About the job
Own and expand strategic enterprise customer relationships by driving adoption of Raspberry AI, workflow transformation, measurable value, retention, and renewals.
What you'll do
- Manage strategic enterprise accounts from post-sale through expansion and renewal; build account plans and ROI frameworks.
- Drive AI adoption and change management, lead executive business reviews, and identify expansion opportunities while addressing churn risks.
- Advise customers on AI-assisted creative workflows and relay customer insights to Product, Engineering, and Marketing.
What they ask for
- 5–8+ years in Customer Success, Strategic Account Management, or a related enterprise-facing role at a SaaS or AI company.
- Track record growing and retaining $1B+ retailer or global consumer brand accounts, with VP- and C-suite stakeholder experience.
- Experience driving AI or enterprise software adoption in complex, matrixed organizations; ability to own retention and expansion targets and communicate ROI.
- New York City-based and able to work from the Dumbo, Brooklyn office one day per week.
Nice to have
- Background in fashion, apparel, luxury, or creative/design; experience with generative AI or creative technology.
- Familiarity with PLM, DAM, or retail tech ecosystems (e.g. Centric, Bynder, Contentful); global or multi-brand portfolio experience.
Pay
$160,000 – $170,000 annually (base salary); $200,000 - $212,500 (total on-target earnings)
Tools
Centric, Bynder, Contentful
AI focus
Drive enterprise adoption of AI and advise customers on embedding AI-assisted creative workflows into design, merchandising, and go-to-market processes.
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