Raydar
Client Success Manager
$90K–$135K
New York, New York · Manager · Full-time · Posted Oct 1, 2026
- Experience
- 2 to 4 years in a client-facing role.
About the job
Manages client accounts from onboarding through completion of multi-step engagements, combining frontline support with operational execution.
What you'll do
- Respond to client questions and manage the client experience across the engagement.
- Complete specialized filings, agreements, account closures, and fund distributions; onboard clients onto the software platform.
- Share client feedback, collaborate across teams, and write customer help-center articles.
What they ask for
- 2 to 4 years in a client-facing role such as operations, support, account management, or customer success.
- Proven success managing an individual book of business.
- Ability to work on-site five days a week in New York City, or willingness to relocate.
- Strong communication, organization, adaptability, and empathy for clients in high-stakes situations.
Nice to have
- Prior startup experience.
- Familiarity with help desk and ticketing tools, project management, compliance-oriented or finance-related workflows, or phone-first client interaction.
Pay
USD 90,000 to 135,000 per year (base salary)
Model-written summary · the original posting is authoritative