Raydar
Customer Implementation Lead
$140K–$160K
San Francisco, California · Full-time · Posted Sep 8, 2026
- Experience
- 2 to 5 years; ideally at a seed or Series A company.
- Education
- A bachelor’s degree or higher.
- Visa sponsorship
- Visa sponsorship and visa transfers are not available.
About the job
Build and lead the first implementation function, guiding accounting-firm customers from contract signing through product adoption and creating repeatable processes.
What you'll do
- Plan and deliver customer implementations, including training users and integrating the software into firms’ workflows.
- Triage post-onboarding issues and relay structured customer feedback to product and engineering teams.
- Create implementation processes and playbooks in collaboration with the founders.
What they ask for
- 2 to 5 years of experience in a customer-facing B2B SaaS implementation or onboarding role.
- Experience training end users and owning customer outcomes through adoption.
- Ability to build processes from scratch in an ambiguous, high-ownership environment.
- A bachelor’s degree or higher; demonstrated sustained ownership, strong judgment, and practical customer problem-solving.
Nice to have
- Experience with accounting, tax, bookkeeping, or other financial workflows.
- Familiarity with small to midsize accounting firms.
Pay
$140K to $160K (base salary)
Model-written summary · the original posting is authoritative