Raydar
Customer Success Manager
$90K–$120K
United States · Remote · Manager · Full-time · Posted Oct 29, 2026
About the job
Guide customers through onboarding, training, adoption, renewal, and expansion while improving repeatable customer engagement processes.
What you'll do
- Lead onboarding, product training, check-ins, and quarterly business reviews to increase customer adoption.
- Work with sales to identify renewal risks, meet retention targets, and surface expansion opportunities.
- Create customer education materials and engagement playbooks, and recommend process improvements.
What they ask for
- Experience in bookkeeping or accounting, or at a SaaS or fintech company serving bookkeepers and accountants.
- Prior direct interaction with clients or buyers.
- Working knowledge of accounting fundamentals and bookkeeping workflows, including month-end close, reconciliation, and accounts payable and receivable.
- Strong results on retention, revenue, and satisfaction metrics.
Nice to have
- Experience training users as a customer success manager at a B2B SaaS company in accounting or bookkeeping.
- Background launching software users, increasing product usage, prior retention responsibility, or a degree in finance or accounting.
Pay
$90K - $120K (base salary)
AI focus
Familiarity with and interest in AI tools that automate workflows.
Model-written summary · the original posting is authoritative