Raydar
Customer Success Manager
$148K–$192K
San Francisco, California · Manager · Full-time · Posted Oct 26, 2026
- Experience
- At least one year at a fast-growing startup; no total years of experience stated.
- Education
- Bachelor's degree.
About the job
Manage senior customer relationships across large business software accounts, improving adoption and account health while supporting renewals and expansion.
What you'll do
- Monitor account health and adoption, address risks, and lead recovery efforts.
- Lead executive business reviews and translate usage and performance metrics into recommendations.
- Partner with sales on expansion and relay customer feedback to product and engineering teams.
What they ask for
- Track record managing durable, senior-level partnerships with large business software accounts.
- Bachelor's degree.
- Ability to understand complex software and explain its business gains.
- Practical working experience with AI productivity tools; at least one year at a fast-growing startup building or improving processes; willingness to travel one to two days monthly across the United States.
Nice to have
- Experience in contact center software, conversational AI, or fintech.
Pay
$148K to $192K per year (base salary)
Tools
AI productivity tools, CRM
Model-written summary · the original posting is authoritative