Raydar
Customer Success Manager
$120K–$180K
San Francisco, California · Manager · Full-time · Posted Oct 29, 2026
- Experience
- Customer success or account management experience; no number of years stated.
About the job
Serve as the primary customer contact, resolve support and technical issues, and relay customer feedback to improve the product.
What you'll do
- Handle support requests across phone, email, and chat; diagnose complex problems with internal tools and engineering support.
- Coordinate issue handling, knowledge base articles, and updates with colleagues and outside contacts.
- Maintain customer satisfaction, build platform knowledge, and share customer feedback to inform product improvements.
What they ask for
- Customer success or account management experience at a B2B technology startup.
- Ability to organize competing priorities and manage layered escalations across more than 100 accounts.
- Experience translating customer experiences into improvements with product and engineering teams.
- Ability to work on-site five days per week in San Francisco, CA.
Nice to have
- Degree from a top university.
- Experience troubleshooting intricate technical issues raised by engineers and other technical users.
Pay
USD 120,000 to 180,000 per year (base salary)
Model-written summary · the original posting is authoritative