Raydar
Lead Customer Success Manager
$160K–$200K
San Francisco, California · Manager · Full-time · Posted Oct 19, 2026
About the job
Own the full post-sale customer relationship and establish the customer success function as its first dedicated hire.
What you'll do
- Lead onboarding, implementations, pilots, and training; manage customer accounts and senior stakeholder relationships end to end.
- Drive adoption, business reviews, renewals, and expansion opportunities.
- Establish success metrics, account health signals, escalation paths, and playbooks; share customer insights with product and engineering.
What they ask for
- Experience owning B2B accounts end to end in customer success or account management, including onboarding, renewals, and expansion.
- Background at an early-stage B2B SaaS startup or technology company.
- Ability to work on-site five days a week.
Pay
USD 160,000 to 200,000 per year (base salary)
Model-written summary · the original posting is authoritative