Raydar
Senior Customer Success Manager
$130K–$160K
San Francisco, California · Manager · Full-time · Posted Oct 12, 2026
- Experience
- 5 to 7 years of experience in customer success or a similar customer-facing role.
About the job
Own post-sale relationships with business accounts from trial conversion through renewal while building the customer success function and its processes.
What you'll do
- Manage onboarding, adoption, renewals, and expansion across a portfolio of business accounts, including substantial customer-call time.
- Convert proof-of-concept trials into paid contracts alongside technical colleagues and align platform capabilities with customer objectives.
- Relay customer feedback, bugs, and feature requests to product and leadership; help establish customer success processes.
What they ask for
- 5 to 7 years of experience in customer success or a similar customer-facing role.
- Track record in young, fast-moving companies where processes are still being defined.
- Comfort with ambiguity and willingness to get deep into customer details.
- Based in San Francisco or Atlanta, or willing to relocate to one of them.
Nice to have
- Experience at a company with both self-serve and enterprise sales motions.
- Former founders are welcome.
Pay
USD 130,000 to 160,000 per year base salary
Model-written summary · the original posting is authoritative