Raydar
Senior Customer Success Manager
$160K–$180K
San Francisco, California · Manager · Full-time · Posted Oct 5, 2026
- Experience
- Around 4 or more years; customer success, account management, or a similar customer-facing consulting role.
About the job
Own post-sale customer relationships, onboarding, adoption, retention, and account growth while helping establish customer success processes.
What you'll do
- Guide key accounts through onboarding, go-live, data migration, configuration, and integrations.
- Drive product adoption, retention, and revenue growth across a customer portfolio.
- Help design and document customer success processes as the company scales.
What they ask for
- Around 4 or more years in customer success, account management, or a similar customer-facing consulting role at a technical B2B software company.
- Track record managing a portfolio against retention and revenue targets, with measurable account growth.
- Hands-on customer onboarding and migration experience, including building tailored automations and integrations; able to configure products and integrations without engineering support.
- Based in San Francisco and able to work in the office four days a week.
Nice to have
- Early-stage startup experience creating customer success processes from the ground up.
- Familiarity with consumption-based commercial models.
Pay
USD 160,000 to 180,000 per year (base salary)
Tools
CRM tools
Model-written summary · the original posting is authoritative