Raydar
Senior Customer Success Manager
$155K–$190K
San Francisco, California · Manager · Full-time · Posted Sep 30, 2026
- Experience
- 5 to 10 years in client-facing roles after the sale.
About the job
Lead strategic customer relationships after sale, managing onboarding, retention, renewals, and expansion while improving team practices.
What you'll do
- Manage complex customer accounts from launch through renewal and expansion, including onboarding, training, support, and churn-risk response.
- Advise senior client stakeholders and share customer feedback with internal teams to inform product direction.
- Develop team playbooks and workflows, coach newer colleagues, and represent the company in client reviews and industry events.
What they ask for
- 5 to 10 years in client-facing roles after the sale, such as account management, consulting, or implementation.
- Record of keeping large, multi-stakeholder clients engaged, renewing, and growing.
- Ability to explain technical product capabilities in plain language for business audiences.
- Ability to work hybrid in the listed locations and travel up to 25% for business.
Nice to have
- Comfort using AI tools in everyday work.
- Experience drafting team playbooks and coaching junior staff; background in a young, fast-scaling technology business.
Pay
USD 155,000 to 190,000 per year (base salary)
AI focus
Use AI tools in everyday work; no specific AI product development is stated.
Model-written summary · the original posting is authoritative