Raydar
Senior Product Manager, Customer-Facing
$150K–$250K
San Francisco, California · Manager · Full-time · Posted Oct 1, 2026
- Experience
- 5+ years.
About the job
Own enterprise customer accounts from rollout through growth, connect customer needs with product decisions, and help establish the practices of a new function.
What you'll do
- Scope and launch solutions, manage ongoing account needs, and identify opportunities for expanded use.
- Lead strategic discussions with senior stakeholders, present value, and use data to quantify return.
- Investigate system behavior, adjust configurations, relay customer feedback to product teams, and contribute to repeatable processes.
What they ask for
- 5+ years of experience, including substantial direct customer work, leading meetings, and owning relationships.
- Product background or strong product instincts, with the ability to connect strategy to hands-on delivery.
- Analytical skills, including reading metrics, articulating return on investment, and drawing practical conclusions from data.
- Technical product understanding, basic troubleshooting, and ability to work hybrid in San Francisco four days a week.
Nice to have
- Customer-facing product or technical solutions experience at a startup, or management or strategy consulting.
- B2B SaaS or regulated-sector experience; familiarity with AI productivity tools and SQL.
Pay
USD 150,000 to 250,000 per year (base salary)
Tools
AI productivity tools, SQL
Model-written summary · the original posting is authoritative