Recall.ai
Founding Strategic Customer Success Manager [In Person, SF]
$220K–$235K
San Francisco · On-site · Manager · Full-time · Posted Jun 9, 2026
- Experience
- 4–7 years; at least 2+ years of tenure at one company.
About the job
Own and grow Recall.ai’s strategic customer accounts by driving deployment, adoption, renewals, and expansion while building its customer success processes.
What you'll do
- Manage 10–15 strategic accounts from signed agreement through deployment and expansion; help unblock engineering teams.
- Build a 90-day churn early-warning system and turn account usage patterns into repeatable playbooks.
- Partner with AEs on account handoffs and feed cross-account insights into messaging, product, and sales strategy.
What they ask for
- 4–7 years in a technical, customer-facing role or equivalent at a dev-tools or API company.
- Commercial ownership through a renewal quota, expansion target, or NRR goal.
- Technical credibility with engineering buyers, including APIs, webhooks, and data pipelines; experience driving adoption in complex organizations.
- Experience at a Seed, Series A, or Series B company, and at least 2+ years of tenure at one company.
Pay
$220K – $235K (base salary; compensation type not specified)
Tools
APIs, webhooks, data pipelines
AI focus
Supports customers building AI features with conversation data; the company’s mission is to make conversation data accessible and understandable by AI.
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