Recharge
Customer Success Manager
$85K–$106K
United States & Canada · Manager · Full-time · Posted Aug 10, 2026
About the job
Own a portfolio of growth-stage merchants, driving retention, product adoption, renewals, and long-term success on Recharge’s subscription platform.
What you'll do
- Manage 50–70 merchants through proactive risk management, customer advocacy, and adoption guidance.
- Lead business reviews and success planning tied to measurable outcomes; use customer data to identify risks and growth opportunities.
- Partner with Sales and internal teams on renewals, expansions, and resolution of support or product issues.
What they ask for
- Experience managing a SaaS book of business with accountability for retention and product adoption.
- Technical aptitude to learn product behavior, understand integrations or APIs, and explain technical concepts to customers.
- Experience supporting customers with semi-complex workflows or technology stacks.
- Comfort using customer health data and tools to inform decisions, and collaborating cross-functionally.
Nice to have
- eCommerce and Shopify experience.
- Experience with Salesforce, Looker, or similar platforms.
Pay
$84,700 USD - $106,000 USD (base salary); $81,500 CAD - $102,000 CAD (base salary)
Tools
Recharge, Shopify, Salesforce, Looker, APIs
AI focus
AI notetaker tools are not permitted during interviews without prior written consent.
Model-written summary · the original posting is authoritative