Recharge
Senior Customer Success Manager
$105K–$135K
United States & Canada · Manager · Full-time · Posted Sep 4, 2026
- Experience
- 3–5 years managing Mid-Market or Enterprise SaaS accounts.
- Education
- Bachelor’s degree or equivalent experience desired.
About the job
Manage strategic merchants as a customer success partner, helping them grow subscriptions through platform adoption, renewal strategy, and measurable business outcomes.
What you'll do
- Lead relationships and renewal strategy for a portfolio of large, complex merchants, connecting platform ROI to their business goals.
- Advise merchants on product capabilities and adoption, and facilitate QBRs and EBRs to identify growth opportunities.
- Track portfolio performance, resolve escalations, and champion merchant needs with internal teams.
What they ask for
- 3–5 years managing Mid-Market or Enterprise SaaS accounts in a technology-driven company.
- Experience managing e-commerce accounts.
- Strong relationship management, communication, and negotiation skills, including communicating with technical and non-technical audiences.
- Highly proficient with MS Excel and CSV.
Nice to have
- Consultative experience supporting strategic, high-touch accounts.
- Bachelor’s degree or equivalent experience desired.
Pay
$105k-135k USD — base salary; $113k-141k CAD — base salary
Tools
MS Excel, CSV
AI focus
AI notetaker tools are not permitted during interviews without prior written consent.
Model-written summary · the original posting is authoritative