Redo
IT Specialist
Draper, UT, US · Full-time · Posted Oct 22, 2026
- Experience
- 1–2+ years in a helpdesk, IT support, or related role.
- Education
- A college degree in Information Technology, Computer Science, or a related field is preferred.
About the job
Provides internal IT support by managing employee devices, access, networks, and office technology, while helping maintain a reliable and secure IT environment.
What you'll do
- Provision and maintain Mac and Windows devices; manage onboarding, offboarding, and asset tracking.
- Troubleshoot employee hardware, software, network, and meeting-room AV issues; document resolutions and coordinate with vendors as needed.
- Manage user access across integrated systems and support IT security compliance, including device encryption and evidence collection.
What they ask for
- 1–2+ years of experience in a helpdesk, IT support, or related role.
- Familiarity with MDM platforms such as JumpCloud, Jamf, Intune, or similar.
- Working knowledge of identity and access management tools such as Okta or Google Workspace Admin.
- Comfort with basic wired and wireless network troubleshooting.
Nice to have
- A college degree in Information Technology, Computer Science, or a related field.
- Experience installing physical AV equipment and setting up workstations; familiarity with zero-trust access and password management tools.
Tools
Mac, Windows, JumpCloud, Jamf, Intune, Okta, Google Workspace, 1Password
AI focus
Actively use AI tools such as Claude, ChatGPT, or Copilot to accelerate diagnosis and triage, automate fixes, and generate documentation.
Model-written summary · the original posting is authoritative