Reducto
Customer Success Manager
$180K–$230K
New York · On-site · Manager · Full-time · Posted Aug 17, 2026
- Experience
- 4+ years working with enterprise clients in consulting.
About the job
Manage enterprise customers using Reducto’s document platform, driving retention and expansion while building the customer success function and processes.
What you'll do
- Manage enterprise customers from implementation through expansion, conducting business reviews and monitoring customer health.
- Create customer success playbooks, onboarding and training processes, and scalable enablement content.
- Partner with Product and Engineering to represent customer needs and build the customer success function.
What they ask for
- 4+ years working with enterprise clients in consulting.
- Ability to engage with technical teams and executive stakeholders, communicate effectively, and analyze customer health, usage, and business outcomes.
Nice to have
- Familiarity with ML/AI infrastructure or developer tools; technical background or strong interest in AI/ML.
- High-growth startup experience, ML/AI ecosystem relationships, or demonstrable account growth and expansion experience.
Pay
$180K – $230K (base salary)
AI focus
Support technical customers solving document processing challenges with an AI document platform; familiarity with ML/AI infrastructure or developer tools is desired.
Model-written summary · the original posting is authoritative