Reducto
Customer Success Manager
$180K–$230K
San Francisco Office · Manager · Full-time · Posted Mar 17, 2026
- Experience
- 4+ years working with enterprise clients in consulting.
About the job
Manages enterprise customers using Reducto’s document-processing platform, driving adoption, retention, and expansion while building the customer success function.
What you'll do
- Manage enterprise customers from implementation through expansion, including business reviews and stakeholder relationships.
- Monitor customer health and create success playbooks, onboarding, training, and enablement materials.
- Build scalable customer success processes and partner with Product and Engineering to represent customer needs.
What they ask for
- 4+ years working with enterprise clients in consulting.
- Strategic and technical ability to work with technical teams and understand customer business objectives.
- Ability to track customer health, usage, and outcomes and communicate effectively with technical and executive stakeholders.
Nice to have
- Familiarity with ML/AI infrastructure or developer tools; technical background or strong interest in AI/ML.
- Experience at a high-growth startup, ML/AI ecosystem relationships, or growing accounts and driving expansions.
Pay
$180K – $230K (base salary; posting does not specify currency code); Offers Equity; Offers Commission
Tools
ML/AI
AI focus
Supports customers using an AI document-processing platform and works with technical teams on document-processing challenges.
Model-written summary · the original posting is authoritative