Regal
Technical Support Specialist
$60K–$80K
New York, New York · Hybrid · Full-time · Posted Oct 16, 2026
- Experience
- 0–1 year in a technical support role or internship; alternatively, a recent graduate with a technical degree.
- Education
- Technical degree for the recent-graduate alternative; no other education requirement stated.
About the job
Provides customer support for Regal’s platform by answering questions, troubleshooting technical issues and integrations, and helping customers adopt its AI Agents.
What you'll do
- Respond to inquiries from end-users, administrators, and developers; resolve training, integration, and bug issues.
- Collaborate with implementation, customer success, product, and engineering teams to resolve issues and identify ticket trends.
- Manage support ticketing and knowledge resources, and help hire and onboard future support engineers.
What they ask for
- 0–1 year of experience in a technical support role or internship, or recent graduation with a technical degree.
- Exposure to at least two listed areas, including SQL, SaaS, APIs, marketing tools, contact center software, or basic programming.
- Ability to identify collaboration and escalation resources and provide context when partnering to resolve customer issues.
- Methodical critical thinking and ability to understand customer needs and technical requirements.
Pay
USD 60,000–80,000 per-year-salary (base salary)
Tools
SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, HTML
AI focus
Supports customer adoption of Regal’s AI Agents; no direct AI development work is stated.
Model-written summary · the original posting is authoritative