Relay
Billing Operations Specialist
Raleigh, NC +1 · Full-time · Posted Sep 15, 2026
- Location
- Raleigh, NC
Raleigh, NC, United States - Education
- B.S. degree in Finance or a related field, or equivalent experience in a related role.
About the job
Supports Relay’s billing and collections operations by handling customer quote-to-cash and accounts receivable inquiries, payments, and related processes.
What you'll do
- Respond to customer billing inquiries and make outbound collection calls to help secure timely payment.
- Apply customer payments, assist with order submissions and service contracts, and audit contracts for billing accuracy.
- Build recurring billing analyses, maintain process documentation, and identify operational improvements.
What they ask for
- B.S. degree in Finance or a related field, or equivalent experience in a related role.
- Strong written and verbal communication, organizational, and time-management skills.
- Experience directly supporting external customers, with troubleshooting and customer-service ability.
- Microsoft Excel proficiency and strong numerical and billing-math skills.
Tools
Microsoft Excel
Model-written summary · the original posting is authoritative