Relay
Customer Success Manager I - Hospitality
Raleigh, NC +1 · Manager · Full-time · Posted Apr 9, 2026
- Location
- Raleigh, NC
Raleigh, NC, United States - Experience
- 3–5 years in Customer Success, Account Management, or Sales.
- Visa sponsorship
- Relay is unable to provide employment sponsorship. Applicants must be currently legally authorized to work in the US and not require future sponsorship to continue working for Relay.
About the job
Manages enterprise multi-site hospitality accounts, driving customer value, retention, revenue expansion, and site-level success across hotel brands and management companies.
What you'll do
- Drive account expansion through site-level wins and relationships with property, regional, and corporate stakeholders.
- Own portfolio retention and net-revenue growth, including user expansion, feature upsells, and hardware refreshes.
- Use customer data to guide engagement, advocate for customer needs internally, and coordinate timely resolution of escalations.
What they ask for
- Proven track record of retention, expansion, and lead generation from a book of business.
- Strong commercial negotiation skills and ability to own revenue goals and navigate complex contract negotiations.
- Ability to communicate complex risks and opportunities, advocate across teams, and master a hardware-and-software platform.
Tools
Relay platform
AI focus
Understand how AI enables customer workstreams; the posting also states Relay uses AI tools to transcribe and summarize interviews.
Model-written summary · the original posting is authoritative