Relay
Customer Success Manager II - Industrial Markets
Raleigh, NC +1 · Manager · Full-time · Posted Feb 19, 2026
- Location
- Raleigh, NC
Raleigh, NC, United States - Experience
- 5+ years in Customer Success, Account Management, or Sales.
- Visa sponsorship
- Relay is unable to provide employment sponsorship. Applicants must be currently legally authorized to work in the US and not require future sponsorship to continue working for Relay.
About the job
Own customer success, retention, and account expansion for industrial mid-market and enterprise multi-site customers, driving site-level value and broader corporate growth.
What you'll do
- Manage portfolio revenue by reducing contraction and driving user expansion, feature upsells, and hardware refreshes.
- Map customer organizations and build relationships across site teams and corporate decision-makers in partnership with Sales.
- Use customer data to guide value realization and account strategy, while advocating for industrial customers across internal teams.
What they ask for
- 5+ years of experience in Customer Success, Account Management, or Sales.
- Proven track record managing complex, multi-site B2B accounts with account-based growth.
- Strong commercial negotiation skills and comfort owning a revenue number and navigating complex contract negotiations.
- Ability to master a sophisticated hardware+software platform and communicate its technical advantages.
Nice to have
- Experience in the Industrial, Manufacturing, or Logistics sectors.
AI focus
Help industrial customers understand and use AI-enabled technology; Relay also uses AI tools to transcribe and summarize interviews for internal hiring, with an opt-out available.
Model-written summary · the original posting is authoritative