Relay
Customer Success Manager II- Specialty
Raleigh, NC +1 · Manager · Full-time · Posted Aug 11, 2026
- Location
- Raleigh, NC
Raleigh, NC, United States - Experience
- 5+ years in Customer Success, Account Management, or Sales.
About the job
Manages Mid-Market and Enterprise multi-site customer accounts in specialty markets, driving customer value, retention, and revenue expansion across sites and corporate relationships.
What you'll do
- Own portfolio retention and revenue growth through user expansion, feature upsells, and hardware refreshes.
- Map customer organizations and build relationships with site-level and executive stakeholders in partnership with Sales.
- Use account data to guide customer engagements and advocate for specialty-market needs across internal teams.
What they ask for
- 5+ years of experience in Customer Success, Account Management, or Sales.
- Proven track record managing complex, multi-site B2B accounts with account-based growth.
- Experience owning revenue and navigating complex contract negotiations.
- Ability to master a sophisticated hardware-and-software platform and explain its advantages over legacy radio incumbents.
AI focus
Use an understanding of AI’s role in enabling customer workstreams; the company also uses AI tools to transcribe and summarize interviews, with an option for candidates to opt out.
Model-written summary · the original posting is authoritative