Relay
Enterprise Customer Success Manager
Raleigh, NC +1 · Manager · Full-time · Posted May 12, 2026
- Location
- Raleigh, NC
Raleigh, NC, United States - Experience
- 5+ years in Customer Success, Account Management, or Sales.
About the job
Leads the initial deployment and success of Relay’s platform at enterprise customer sites, building stakeholder trust and site-level results that support broader account expansion.
What you'll do
- Lead deployments and pilots at target enterprise sites, setting success criteria and resolving technical, behavioral, and change-management hurdles.
- Map enterprise stakeholders and use successful site outcomes to build credibility, secure introductions, and advance account growth.
- Coordinate with Sales, Product, Support, and Solutions Engineering; sustain early site success and hand accounts off for broader expansion.
What they ask for
- 5+ years in Customer Success, Account Management, or Sales, managing complex, multi-site B2B accounts through a bottoms-up, tops-down motion.
- Ability to adapt communication and approach across frontline workers and C-suite stakeholders.
- Capability and curiosity to learn a sophisticated hardware-and-software platform and explain its advantages over legacy solutions.
- Ability and willingness to travel up to 40%.
AI focus
Leverage AI to learn new industry segments quickly. Relay also uses AI tools to transcribe and summarize interviews; candidates may request to opt out without impact on candidacy.
Model-written summary · the original posting is authoritative