Replit
Premium Support Engineer (NYC, Weekend Shift)
$185K–$210K
NYC (SoHo) · Hybrid · Full-time · Posted Sep 9, 2026
- Experience
- 3+ years in technical support, developer support, or systems engineering.
About the job
Provides rapid, high-priority technical support to Replit’s Premium customers, resolving complex platform issues and coordinating communication and escalations during incidents.
What you'll do
- Diagnose and resolve complex technical issues, responding within strict SLAs.
- Coordinate high-impact issue escalations and customer communications with Product and Engineering, including during incidents.
- Improve support efficiency through tooling, automation, documentation, and mentoring.
What they ask for
- 3+ years in technical support, developer support, or systems engineering.
- Experience providing rapid-response support to high-value or enterprise customers.
- Strong debugging skills with JavaScript, Python, or similar languages.
- Familiarity with support tools such as Zendesk, Linear, and Slack.
Nice to have
- Used Replit in the last 3 to 6 months.
- Experience with IDEs, terminals, developer tools, or AI tools such as Claude and ChatGPT.
Pay
$185K – $210K (base salary)
Tools
JavaScript, Python, Zendesk, Linear, Slack, Claude, ChatGPT
AI focus
Shapes Premium Support for AI-assisted workflows and may use AI tools such as Claude or ChatGPT.
Model-written summary · the original posting is authoritative