Replit
Support Engineer I (FC, Weekend Shift)
$110K–$140K
Foster City, CA · Hybrid · Full-time · Posted Nov 2, 2026
- Experience
- Prior experience required; no number of years specified.
About the job
Provides technical customer support for Replit, troubleshoots platform issues, and helps maintain support resources and incident communications.
What you'll do
- Resolve customer technical issues, bugs, and guidance requests through support tickets while meeting volume and resolution targets.
- Share user feedback with the Support team and maintain the team’s Knowledge Base.
- Communicate about outages and incidents and report bugs for engineering triage.
What they ask for
- Prior software development experience or relevant technical support experience.
- Ability to work efficiently in fast-paced, high-volume support environments with productivity metrics.
- Strong time management, ticket triage, and comfort with performance tracking and reporting.
- Excellent communication skills and experience with support tools and ticketing systems (e.g. Zendesk).
Nice to have
- Used Replit within the last 3 to 6 months.
- Experience with IDEs, terminals, developer tools, or AI tools such as Claude or ChatGPT.
Pay
$110K – $140K USD base salary
Tools
Zendesk, Linear, Slack, Replit, Claude, ChatGPT
AI focus
AI tools are a nice-to-have; no specific AI work is described.
Model-written summary · the original posting is authoritative