Replit
Support Engineer I (NYC, Weekend Shift)
$110K–$140K
NYC (SoHo) · Hybrid · Full-time · Posted Nov 2, 2026
- Experience
- Prior experience in software development or relevant technical support; no years specified.
About the job
Supports Replit customers with technical product issues, debugging, guidance, incident communications, and support documentation.
What you'll do
- Resolve customer tickets involving technical issues, bugs, and product guidance while meeting volume and resolution targets.
- Share user feedback with Replit teams and maintain the Support Knowledge Base.
- Communicate about outages and incidents and report bugs for engineering triage.
What they ask for
- Prior software development experience or relevant technical support experience.
- Ability to work efficiently in fast-paced, high-volume support environments with productivity metrics.
- Strong time management, ticket triage, performance tracking, and reporting skills.
- Excellent communication skills and experience with support tools and ticketing systems (e.g. Zendesk).
Nice to have
- Used Replit in the last 3 to 6 months.
- Experience with IDEs, terminals, developer tools, or AI tools (Claude, ChatGPT, etc.).
Pay
$110K – $140K USD base salary
Tools
Zendesk, Linear, Slack, Replit, Claude, ChatGPT
Model-written summary · the original posting is authoritative