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Customer Success Engineer
$120K–$140K
Americas · Remote · Full-time · Posted Jul 20, 2026
- Experience
- 3–5 years of technical support or success experience.
About the job
Provides front-line technical support to developers, resolves product issues, and improves support systems and customer experience.
What you'll do
- Debugs, reports, and ships scoped fixes for bugs and regressions; turns recurring tickets into lasting fixes through documentation, product PRs, or agent improvements.
- Trains and improves the AI support agent by refining prompts, adding tools, and running evaluations.
- Creates guides and examples, builds customer relationships, identifies customer pain points, and advocates for customer needs.
What they ask for
- 3–5 years of technical support or success experience.
- Experience improving email deliverability.
Nice to have
- Experience scaling support at a high-growth company using automation and AI to increase resolution capacity faster than headcount.
Pay
$120,000 - $140,000 USD (base salary)
Tools
Next.js, Plain, Raycast, Retool, Notion
AI focus
Improve the AI support agent through prompt refinement, tool additions, and evaluations to resolve more tickets before human support is needed.
Model-written summary · the original posting is authoritative