Retool
UX Research Manager
San Francisco, United States · Hybrid · Manager · Full-time · Posted Aug 5, 2026
- Experience
- 5+ years in UX research, product research, or a related field.
- Visa sponsorship
- Retool is set up to employ all roles in the US and specific roles in the UK; check the careers page for roles available for UK employment.
About the job
Lead UX research initiatives that inform Retool’s product and design strategy, particularly for AI-powered experiences and technical workflows.
What you'll do
- Identify research opportunities, plan and conduct qualitative and quantitative studies, and analyze findings.
- Synthesize user research, product usage, support, and market signals into clear insights for teams and executives.
- Help shape the research practice and embed user-centered thinking across the organization.
What they ask for
- End-to-end ownership of research projects using qualitative and quantitative methods.
- Strong synthesis, storytelling, collaboration, and communication skills.
- Experience shaping product direction through generative research and iterative usability testing.
- Ability to work in ambiguous spaces, manage priorities, and deliver high-quality work on time.
Nice to have
- Experience in Enterprise SaaS or technical platform environments; experience with AI products and understanding of their user implications.
- Degree in Human-Computer Interaction, Psychology, Human Factors, Computer Science, or a similar field; familiarity with design thinking, usability evaluation, or A/B testing.
AI focus
Research AI-powered experiences and, as a preferred qualification, bring experience with AI products and understanding of how the technologies affect user interactions.
Model-written summary · the original posting is authoritative