RF-SMART
Hardware Support Engineer
Jacksonville, Florida, United States · Full-time · Posted Aug 28, 2026
- Experience
- 1+ years in a technical support analyst or similar role.
- Education
- Bachelor’s degree in IT or related field.
- Visa sponsorship
- Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).
About the job
Troubleshoots and configures mobile hardware, scanners, and label printers, resolving customer issues and documenting fixes for support teams.
What you'll do
- Investigate, identify root causes, and resolve hardware and technical support issues for internal and external customers.
- Configure mobile computers, scanners, printers, Telnet software, and hardware for warehouse or manufacturing environments; assist with printer installations.
- Create knowledgebase articles and technical instructions documenting common resolutions.
What they ask for
- Bachelor’s degree in IT or a related field.
- 1+ years of experience working as a technical support analyst or in a similar role.
- Strong customer-support, communication, and problem-solving skills; able to work in complex customer and partner environments.
Nice to have
- Experience with AIDC barcoding hardware (Honeywell, Zebra, Datalogic), label printer setup and configuration, or Android OS.
- Knowledge of warehousing and manufacturing.
Tools
Dynamics AX, NetSuite, Oracle Cloud, JDE, Velocity, StayLinked, Honeywell, Zebra
Model-written summary · the original posting is authoritative