RF-SMART
Service Delivery Intern (IT Helpdesk) - Summer 2027
Jacksonville, Florida, United States · Internship · Posted Sep 29, 2026
- Education
- Currently enrolled in a degree program; considered a Junior or Senior by credit hours.
- Visa sponsorship
- Must be eligible to work in the United States for any employer without future sponsorship; employer does not sponsor employment visa status (e.g. H-1B).
About the job
Provides first-line IT support to employees and assists the Service Delivery Help Desk team with tickets, equipment, accounts, and workplace technology.
What you'll do
- Triage and resolve help desk tickets, document solutions, and escalate complex issues.
- Support onboarding and offboarding, user accounts, access management, and end-user equipment provisioning.
- Assist with endpoint, productivity, collaboration, and conference room AV support under close supervision.
What they ask for
- Strong written and verbal communication skills.
- Technical expertise and an end-user-focused approach.
- Currently enrolled in a degree program and considered a Junior or Senior by credit hours.
- Available to work 40 hours per week in-office and eligible to work in the United States for any employer without future sponsorship.
Tools
ITSM platform, endpoint management, asset management, identity and access management, conference room AV
Model-written summary · the original posting is authoritative