Rho
Client Service Associate
$58K–$70K
Salt Lake City · On-site · Full-time · Posted Nov 4, 2026
- Experience
- 2+ years of customer service experience.
About the job
Provides timely client support across chat, phone, email, and text, resolving issues and documenting feedback and service information.
What you'll do
- Resolve client issues and answer service questions across chat, phone, email, and text.
- Document common issues, resolutions, and ongoing concerns for the knowledge base and team follow-up.
- Collect client feedback and follow established service procedures.
What they ask for
- 2+ years of customer service experience.
- Strong communication skills and ability to explain complex concepts clearly.
- Self-motivation, sound judgment, and decision-making.
- Basic understanding of banking, credit cards, and accounting principles.
Nice to have
- Financial services experience.
- Startup experience.
Pay
$58,000 - $70,000 USD base salary
Model-written summary · the original posting is authoritative