Ridgeline
Enterprise Technology Services Specialist
$104K–$130K
New York, NY +1 · Full-time · Posted Sep 1, 2026
- Location
- New York, NY
New York, New York, United States - Experience
- 5+ years in IT operations, service desk, or endpoint management; experience supporting multiple offices or regions is requested, ideally across the US and Europe.
About the job
Provides L3 IT operations and regional office technology support for Ridgeline’s New York and Dublin offices, while building and maintaining AI-assisted workflows and automations for IT services.
What you'll do
- Resolve complex IT support issues, lead root-cause analysis, and manage account lifecycle and endpoint support.
- Own IT services across the New York and Dublin offices, including networks, AV, vendors, hardware logistics, and regional support coverage.
- Build, operate, monitor, and document IT automations and AI-assisted workflows, validating them for accuracy, security, and privacy.
What they ask for
- 5+ years in IT operations, service desk, or endpoint management, with independent L3 issue resolution.
- Hands-on Mac administration and troubleshooting; solid networking fundamentals and working IAM knowledge.
- Production automation experience using scripting, APIs, webhooks, JSON, and integration debugging.
- Hands-on experience building AI-assisted workflows or agents in an IT or support context.
Nice to have
- Jira Service Management/Automation, Confluence, Zoom Rooms, Cisco Meraki, Wireshark, automation platforms, LLM APIs or agent frameworks, or EU hardware/vendor experience.
- Okta, Jamf, CompTIA Network+/Security+, or Cisco CCNA certifications.
Pay
$104,000–$130,000 USD base salary
Tools
Mac, TCP/IP, DNS, DHCP, VLANs, Python, Bash, JavaScript
AI focus
Own and improve AI-assisted IT workflows and agents, including ticket triage, Slack self-service answers, access requests, onboarding/offboarding, and cross-time-zone coverage; validate outputs and measure impact.
Model-written summary · the original posting is authoritative