Rilla
Customer Success Manager
$90K–$250K
New York City · On-site · Manager · Full-time · Posted Aug 10, 2026
- Experience
- No number of years specified.
About the job
Onboard and support enterprise customers, demonstrate Rilla’s impact with data, and grow accounts while owning net revenue retention.
What you'll do
- Lead customer onboarding and implementation, building relationships and learning clients’ workflows, including through in-person visits.
- Measure and communicate customer impact using product analytics, financial metrics, ROI analyses, and case studies.
- Drive account growth and net revenue retention, coordinating with Account Managers on enterprise upsells.
What they ask for
- Experience in customer success management, account management, project management, or operations.
- Excellent communication skills.
- Ability to move, think, act, and learn extremely fast.
- Willingness to work in the office while building a startup.
Nice to have
- Familiarity with conversation intelligence products and G Suite, Slack, Hubspot, Mixpanel, or Planhat.
- Familiarity with the home improvement or home services industries.
Pay
$90,000-$110,000 base salary; up to ~$250,000 expected total compensation; $90K – $110K base salary; $100K – $250K Commission
Tools
G Suite, Slack, Hubspot, Mixpanel, Planhat
Model-written summary · the original posting is authoritative