Rillet
Customer Success Manager, Finance & Accounting
$100K–$150K
New York City +2 · Hybrid · Manager · Full-time · Posted Oct 16, 2026
- Location
- New York City
Remote
San Francisco - Experience
- 3+ years of Customer Success experience; specified company backgrounds are AI-native, fintech, ERP, or accounting software.
About the job
Manage mid-market and enterprise customer relationships, drive adoption and business outcomes, and help finance teams implement AI-powered workflows using Rillet’s ERP.
What you'll do
- Own customer relationships, success plans, executive reviews, and recurring meetings across a customer portfolio.
- Drive adoption, retention, expansion, and renewal health through training and process optimization.
- Translate customer needs into AI-powered workflows and product improvements, coordinating feedback and issues with Product, Engineering, and Implementation.
What they ask for
- 3+ years of Customer Success experience managing mid-market and enterprise customers at an AI-native company or a fintech, ERP, or accounting software company.
- Track record of driving retention, adoption, and expansion across a complex customer portfolio.
- AI fluency, including daily use of AI tools and ability to explain AI-powered workflows to customers.
- Comfort with executive stakeholders and strategic conversations, plus ability to configure software and translate customer requirements into workflows.
Pay
$100,000-$150,000 USD base salary
Tools
Rillet, AI
AI focus
Help customers adopt AI-powered ERP workflows, automate finance processes, and move AI use from pilot to production; configure solutions and explain AI capabilities and limitations.
Model-written summary · the original posting is authoritative