Rillet
Customer Support Representative
$55K–$70K
San Francisco +1 · Hybrid · Full-time · Posted Oct 8, 2026
- Location
- San Francisco
New York City - Experience
- 6 months to 2 years in a customer-facing role; support, success, or similar.
About the job
Resolves customer support issues for Rillet’s finance software, documents solutions, and helps improve support processes and the product experience.
What you'll do
- Resolve inbound support tickets, triage bugs and data requests, and escalate issues with clear context.
- Document resolutions, product behavior, and edge cases in the knowledge base; categorize tickets to support data quality and AI agent optimization.
- Identify patterns in customer questions and share them with Product and Engineering to improve the product experience.
What they ask for
- 6 months to 2 years in a customer-facing role such as support or success.
- Strong written communication in asynchronous channels.
- Ability to learn product complexity quickly and triage issues effectively.
- Customer-first orientation, ownership, and attention to detail.
Nice to have
- Familiarity with accounting concepts or finance workflows.
- Experience with Pylon, Linear, or similar CS/support tooling; prior experience with an accounting-adjacent product is also a plus.
Pay
$55K – $70K (base salary)
Tools
Pylon, Linear
AI focus
Tag and categorize tickets to support AI agent optimization.
Model-written summary · the original posting is authoritative