Ripple
Client Support Analyst
$92K–$110K
Chicago, Illinois, United States +1 · Full-time · Posted Aug 19, 2026
- Location
- Chicago, Illinois, United States
Toronto, Canada
About the job
Provides Tier 1 technical support for clients using Ripple Treasury software, resolving issues and coordinating with internal teams to improve client outcomes.
What you'll do
- Respond to and prioritize client requests, troubleshoot issues, and meet SLAs.
- Diagnose issues with payment formats and extracts, connectivity, and Alliance Lite 2; manage RSA and Symantec credentials.
- Coordinate with Customer Success, Account Managers, Solutions, and Development teams; share issue trends and product feedback.
What they ask for
- Experience in B2B technical support, ideally in a SaaS environment.
- Comfort working with APIs, bank connectivity, and payment formats.
- Strong analytical and problem-solving abilities.
- Clear communication, organization, and ability to manage competing priorities.
Nice to have
- Familiarity with treasury, banking, or accounting concepts.
- Experience in a SaaS environment.
Pay
$92,000 — $110,000 USD (base salary)
Tools
SaaS, APIs, Alliance Lite 2, RSA, Symantec
Model-written summary · the original posting is authoritative