Ripple
Customer Success Senior Manager
$134K–$161K
San Francisco, CA, United States · Manager · Full-time · Posted Oct 1, 2026
- Experience
- 5+ years in a customer-facing role at financial institutions and/or a FinTech or crypto organization.
About the job
Drives customer revenue and product adoption by strengthening relationships, scaling payments volume, implementing custody solutions, and identifying cross-selling opportunities.
What you'll do
- Advise customers and analyze their business and financial goals to identify value and growth opportunities.
- Lead upsell and cross-sell opportunities through deal execution with cross-functional teams.
- Gather customer and marketplace feedback and champion internal process improvements.
What they ask for
- Fluency in English.
- 5+ years of customer-facing experience at financial institutions and/or a FinTech or crypto organization.
- Demonstrable understanding of multi-stakeholder management in complex environments.
- Experience developing and launching complex business solutions involving innovative technology and B2B relationships.
Nice to have
- Spanish language skills.
Pay
$134,400 — $161,000 USD (base salary)
Model-written summary · the original posting is authoritative