Ripple
Customer Success Senior Manager
$129K–$154K
New York, NY, United States +1 · Manager · Full-time · Posted Oct 1, 2026
- Location
- New York, NY, United States
San Francisco, CA, United States - Experience
- 5+ years in a customer-facing role at financial institutions and/or a FinTech or crypto organization.
About the job
Drives customer relationships, revenue, and product adoption by expanding payments volume, implementing custody solutions, and identifying cross-selling opportunities.
What you'll do
- Advise customers and analyze their business, financial targets, technical solutions, and needs.
- Drive upsell and cross-sell opportunities through deal execution with cross-functional partners.
- Lead customer initiatives, share customer and marketplace feedback internally, and champion process improvements.
What they ask for
- 5+ years of experience in a customer-facing role at financial institutions and/or a FinTech or crypto organization.
- Demonstrable understanding of multi-stakeholder management in complex environments.
- Experience developing and launching modern, complex business solutions involving innovative technology and B2B relationships.
- Fluency in English; excellence in cross-functional relationships and interpersonal skills, including coaching others.
Nice to have
- Spanish fluency.
Pay
$128,800 — $154,000 USD (annual base salary, NY)
Model-written summary · the original posting is authoritative