Rippling
Account Manager- SMB, Growth & Retention (Core)
$125K–$130K
San Francisco, CA +3 · On-site · Manager · Full-time · Posted Oct 23, 2025
- Location
- San Francisco, CA
Seattle, WA
New York, NY
Chicago, IL - Experience
- 2+ years of SaaS experience in account management, sales, or quota-carrying customer success.
About the job
Manages an SMB customer portfolio, guiding customers’ use of Rippling products while driving adoption, retention, renewals, and revenue growth.
What you'll do
- Engage customers at key lifecycle events and advise on HR, IT, Finance, and workforce management needs.
- Build and manage a pipeline for cross-sales, upgrades, and renewals, negotiating procurement and contracts.
- Coordinate with product, support, and customer operations teams to support customer success and improve products and operations.
What they ask for
- 2+ years of SaaS experience in account management, sales, or quota-carrying customer success.
- Consistently meet or exceed quota through new product sales and upgrades.
- Ability to conduct consultative discovery and demo meetings and run a structured sales process.
- Proven ability to build and maintain long-term commercial relationships.
Pay
USD 130,000–130,000 per year (salary); USD 125,000–125,000 per year (salary)
Tools
Rippling, Slack, Microsoft 365
Model-written summary · the original posting is authoritative