Rippling
Account Manager -SMB, Growth & Retention (HR Services)
$125K–$130K
Chicago, IL +3 · On-site · Manager · Full-time · Posted Oct 23, 2025
- Location
- Chicago, IL
San Francisco, CA
New York, NY
Seattle, WA - Experience
- 2+ years of SaaS experience in account management, sales, or quota-carrying customer success.
About the job
Own a portfolio of SMB HR Services customers, helping them adopt Rippling products while driving customer retention, subscription cross-sales, upgrades, and renewals in a quota-carrying sales role.
What you'll do
- Guide customers through lifecycle milestones and consult on their HR, IT, Finance, and global workforce management needs.
- Manage sales pipeline, negotiate contracts, and meet monthly targets for cross-sales, upgrades, and renewals.
- Partner with product, support, and customer operations teams to improve customer success and operational efficiency.
What they ask for
- 2+ years of SaaS experience in account management, sales, or quota-carrying customer success.
- Track record of meeting and exceeding quota through new product sales and upgrades.
- Ability to lead consultative discovery and demo meetings and run a structured sales process.
- Success building and maintaining long-term commercial relationships.
Pay
USD 130,000–130,000 per year (base salary); USD 125,000–125,000 per year (base salary)
Tools
Rippling
Model-written summary · the original posting is authoritative