Rippling
Customer Support Manager, Time Off
$74K–$117K
Remote (United States) · Remote · Manager · Full-time · Posted Oct 20, 2026
- Experience
- 3–4 years of professional experience managing a Support team.
About the job
Leads a team supporting Rippling’s Time Off product, improving customer support operations, team performance, and product feedback.
What you'll do
- Lead and onboard support specialists, providing tools and resources to help them support customers.
- Own team performance and KPIs, maintain support practices, and improve results through data-driven experimentation.
- Collaborate with Product, Engineering, and support leadership on product feedback and operating processes.
What they ask for
- 3–4 years of professional experience managing a Support team in a fast-paced environment, startup, or SaaS organization.
- Experience directly managing a distributed team and maintaining SLAs.
- Experience designing and overseeing training, QA, and metric management programs at scale.
- Extensive experience with Salesforce Service Cloud.
Nice to have
- PST timezone.
Pay
USD 78,300–117,450 per year (base salary); USD 73,950–110,925 per year (base salary)
Tools
Salesforce Service Cloud
Model-written summary · the original posting is authoritative