Rippling
Director, Account Management (SMB Channel)
$265K–$300K
San Francisco, CA +2 · On-site · Director · Full-time · Posted Oct 2, 2026
- Location
- San Francisco, CA
Chicago, IL
New York, NY - Experience
- A minimum of 5 years; no alternatives stated.
About the job
Leads Rippling’s US-based SMB Channel Account Management team, developing managers and executing customer lifecycle and revenue-growth strategies.
What you'll do
- Hire, train, coach, and lead account managers to achieve quota and customer-retention objectives.
- Define and manage SMB customer lifecycle events across three verticals, and track results and performance metrics.
- Set goals and quotas, improve sales and client-success processes, and refine go-to-market strategy.
What they ask for
- At least 5 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment.
- Previous experience as a top-performing account manager or sales executive.
- Proven team quota attainment through new product sales and upgrades; license expansion sales are not likely relevant.
- Demonstrated leadership and people-management skills.
Pay
USD 280,000–300,000 per year (Tier 1 OTE, total pay); USD 265,000–285,000 per year (Tier 2 OTE, total pay)
Model-written summary · the original posting is authoritative