Rippling
Manager, Customer Success Management
$120K–$170K
Remote (United States) · Remote · Manager · Full-time · Posted Jan 27, 2025
- Experience
- 5+ years of SaaS customer-facing experience; 2+ years of management experience. Bonus: 1+ years in HR, Payroll, or Insurance Brokerage.
About the job
Leads a team of Technical Account Managers supporting strategic broker-channel accounts, driving customer satisfaction, adoption, retention, and team effectiveness.
What you'll do
- Manage, coach, and performance-manage TAMs; develop customer strategy playbooks and team processes.
- Own account assignments and escalations, build senior customer relationships, and drive adoption and retention.
- Partner across Product, Support, and leadership to address customer needs and improve workflows.
What they ask for
- 5+ years of SaaS experience in a customer-facing role.
- 2+ years of management experience.
- Expertise in account management and customer success best practices.
- Strong prioritization, time management, attention to detail, and complex problem-solving skills.
Nice to have
- 1+ years of experience in HR, Payroll, or Insurance Brokerage.
Pay
USD 130,000–170,000 per year (base salary); USD 120,000–160,000 per year (base salary)
Model-written summary · the original posting is authoritative