Rippling
Partner Success Manager, Broker
Remote (United States) · Remote · Manager · Full-time · Posted Oct 12, 2026
- Experience
- 3+ years of work experience at a SaaS company, preferably in the HCM category, in a customer- or partner-facing role.
About the job
Supports broker partners in adopting Rippling, resolving issues, improving workflows, and shaping product functionality through partner feedback.
What you'll do
- Manage key partner relationships, provide personalized guidance and product enablement, and drive adoption of new features.
- Triage partner and customer questions, issues, and escalations through to resolution; conduct business reviews with Channel AEs.
- Work with product and engineering teams to improve features and partner experience, and build processes as needed.
What they ask for
- Strong benefits background.
- Strong written and verbal communication skills.
- Track record of building strong customer or partner relationships.
- Flexibility, time management, prioritization, and adaptability.
Tools
Rippling, Benefits, Payroll, Reporting/Analytics
Model-written summary · the original posting is authoritative