Rippling
SaaS Account Manager, Mid-Market
$96K–$170K
New York, NY +3 · On-site · Manager · Full-time · Posted Aug 7, 2026
- Location
- New York, NY
Chicago, IL
San Francisco, CA
Seattle, WA - Experience
- 3+ years of SaaS experience in account management, sales, or quota-carrying customer success.
About the job
Manage mid-market customer relationships and drive adoption, retention, renewals, and revenue growth for Rippling’s back-office HR products and solutions.
What you'll do
- Guide customers through lifecycle events and advise on HR, IT, Finance, and global workforce management needs.
- Build and manage a pipeline for subscription cross-sales, upgrades, and renewals, negotiating customer procurement and contracts.
- Coordinate with product, support, and customer operations teams to improve customer success and product adoption.
What they ask for
- 3+ years of SaaS experience in account management, sales, or quota-carrying customer success.
- Track record of consistently meeting and exceeding quota through new product sales and upgrades.
- Ability to conduct consultative discovery and demo meetings and run a structured sales process.
- Success building and maintaining long-term commercial relationships.
Pay
USD 102,000–170,000 per year total pay (OTE); USD 96,000–160,000 per year total pay (OTE)
Model-written summary · the original posting is authoritative