Rippling
Senior Manager, Account Management (SMB - Core)
$132K–$230K
New York, NY +2 · On-site · Manager · Full-time · Posted Oct 20, 2026
- Location
- New York, NY
Chicago, IL
San Francisco, CA - Experience
- 1+ year managing managers; 4+ years overall people management; 7+ years in Account Management, Customer Success, or Sales, including 4+ years directly owning a revenue/quota target.
About the job
Leads Rippling’s SMB Core Account Management organization, managing three frontline managers and owning segment retention, expansion, and operational performance.
What you'll do
- Coach and develop three frontline managers and build scalable engagement playbooks for high-volume account books.
- Own segment forecasts, pipeline, renewal reviews, and retention and expansion targets; manage at-risk renewals and escalations.
- Improve segment performance through KPI analysis and cross-functional partnership.
What they ask for
- At least 1 year managing managers and 4+ years of overall people management experience.
- 7+ years in Account Management, Customer Success, or Sales, including 4+ years directly owning a revenue or quota target.
- Track record of achieving retention and expansion goals through frontline managers in an SMB, high-volume, or high-velocity SaaS environment.
- Proficiency using data and tools such as Salesforce, dashboards, and Gong to inspect pipeline health and coach leaders.
Nice to have
- Multi-product SaaS cross-sell experience.
- Background in HRIS/Payroll/HCM platforms.
Pay
USD 138,000–230,000 per year (base salary); USD 132,000–220,000 per year (base salary)
Tools
Salesforce, Gong
Model-written summary · the original posting is authoritative