Rippling
Technical Account Consultant (Finance & Payroll)
$65K–$90K
Remote (United States) · Remote · Full-time · Posted Oct 29, 2026
- Experience
- 3+ years of SaaS experience in a customer-facing role.
About the job
Provides hands-on customer consulting and technical support for Rippling’s payroll and financial products, helping customers solve complex issues, adopt features, and improve workflows.
What you'll do
- Handle 3–4 hours of customer calls daily, providing technical assistance and guidance on payroll and financial products.
- Advise customers on payroll, time and attendance, time off, and accounting integrations; support adoption and manage customer engagements.
- Represent customer needs to internal product and engineering teams and help inform the product roadmap.
What they ask for
- 3+ years of SaaS experience in a customer-facing role such as account management, consulting, or technical support.
- Experience in the payroll or HR technology industry, including managing or implementing payroll, time and attendance, or other financial systems.
- Strong communication skills and confidence providing hands-on technical support.
- Strong prioritization, time management, attention to detail, and problem-solving skills.
Pay
USD 70,000–90,000 per year (base salary); USD 65,000–85,000 per year (base salary)
Tools
Rippling
Model-written summary · the original posting is authoritative