Rippling
Technical Support Specialist, Platform
Remote (United States) · Remote · Full-time · Posted Dec 8, 2025
- Experience
- 1-4 years of customer support experience in a Technical Support domain.
- Education
- Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields, or relevant work experience; strongly preferred.
About the job
Provides technical customer support for Rippling’s Finance, HR, and IT platform, resolving customer issues and sharing feedback with internal teams.
What you'll do
- Handle customer inquiries by email, chat, or video and manage issues through resolution and follow-up.
- Document and track customer interactions in the CRM system while maintaining current product knowledge.
- Share customer feedback with Product and Engineering teams to help improve products and services.
What they ask for
- 1-4 years of customer support experience in a Technical Support domain.
- Strong written and verbal communication skills in English in a technical environment.
- Reside in a Pacific or Mountain timezone state and be able to work a shift between 9am and 6pm PST.
- Flexibility with changing responsibilities; organizational skills and experience improving processes.
Nice to have
- Bachelor’s degree in a quantitative field or relevant work experience is strongly preferred.
Pay
21.00 - 23.00 USD per hour (US Tier 2) (base salary); 20.00 - 22.00 USD per hour (US Tier 3) (base salary)
Tools
CRM
Model-written summary · the original posting is authoritative