Ro
Manager, Practice Operations
$102K–$125K
New York, NY or Remote · Remote · Manager · Full-time · Posted Sep 22, 2026
- Experience
- 5+ years in healthcare operations.
About the job
Owns and improves the processes and daily operations that support Ro’s clinical and non-clinical frontline teams, including onboarding, support, and operational projects.
What you'll do
- Improve frontline operational processes in partnership with IT, Data, People, and other teams.
- Run onboarding and operate the frontline support desk, resolving requests within SLA and reducing recurring support needs.
- Plan and deliver high-priority special projects from kickoff through completion.
What they ask for
- 5+ years of experience in healthcare operations.
- Strong project management and coordination skills, with strong attention to detail.
- Track record of improving, automating, and building processes.
- Experience using automation and technology to streamline operational workflows.
Nice to have
- High-growth or tech-enabled care delivery experience.
- Familiarity with Airtable.
Pay
$102,000-$125,000 USD base salary
Tools
Airtable
Model-written summary · the original posting is authoritative